State Farm® Insurance Agent Tom Donovan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
mlchael Rogers
October 10, 2024
5
out of
5
rating by mlchael Rogers
"Tom Donavan has been my agent with State Farm for many years. When I bought a camper, we had Tom insure it for us. We had an accident with the camper recently 120 miles from home. Stephanie at Tom’s office told me how the filing process works and explained what to expect. Stephanie gave me the contact information I needed and also followed up with my claim to make sure things were going smoothly. The camper was classified as totaled. My claim specialist scheduled the pickup of the camper. She also took care of the paperwork and settled my claim for me. I couldn’t be happier than I am with how my situation was handled."
We responded:
"Michael, thank you for your long-standing trust in our office and for sharing your experience. I'm glad Stephanie was able to guide you through the claims process and provide the support you needed during a challenging time. It's great to know that everything was handled smoothly and to your satisfaction. If you have any further questions or need assistance in the future, we're here to help! - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Lil Mua
September 27, 2024
5
out of
5
rating by Lil Mua
"Easy to switch all of my stuff over and everyone was very helpful!"
We responded:
"Thanks, Lil! I'm glad the transition was smooth and that our team could assist you effectively. If you need anything else, we're here to help! - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Carl Allison
September 26, 2024
5
out of
5
rating by Carl Allison
"The staff at this location has serve me with the most wonderful service that can be rendered. Stephanie,Dawn, and Nathan are real people loving employees that serve with alacrity and professionalism. Easy to talk to and knows how to take care of business. They are an asset to their employer."
We responded:
"Carl, thank you for your wonderful review! I'm glad to hear that Stephanie, Dawn, and Nathan provided you with such exceptional service. Their professionalism and dedication truly make a difference. We appreciate your kind words and are always here to assist you with any future needs. - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Aaron Liske
September 18, 2024
1
out of
5
rating by Aaron Liske
"They were fine until they priced me out. Now with Progressive for 3 cars, for the price that State Farm was charging me for 2 of them. Emailed Tom Donovan once and called twice to cancel the policy and never heard back. I found a way through the State Farm customer service system that didn't involve being transferred to an agent, and they took care of the policy cancelation in about 2 minutes. I didn't get a call back until I was done with the customer service rep. I understand it isn't fun to lose a customer, but it's also not fun to try and cancel a policy and hit brick walls, presumably because they want another day or two of premiums that they don't want to refund. Edit: checked online the day after the policy was supposedly canceled and it still shows as active with a payment still scheduled. Ridiculous that I will have to spend even more time on this. Another Edit: Online, it still shows "AutoPay Scheduled" for the premiums."
We responded:
"Aaron, thank you for sharing your experience. I'm sorry to hear about the difficulties you faced while trying to cancel your policy, that is not how we treat our customers. We strive to provide prompt and efficient service, and it's clear we fell short in this instance. Your feedback is valuable and will help us improve our processes, but in the meantime, please reach out to me directly to have this issue resolved. Thank you, Tom Donovan"
Chloe Maria
September 17, 2024
5
out of
5
rating by Chloe Maria
"Nathan is very kind and helpful! I highly recommend Tom's office for anyone's insurance needs."
We responded:
"Hi Chloe, Nathan is a valued member of our team, and I'm happy to hear he was able to assist you! Thank you for recommending our office for insurance needs. If you ever need further assistance, we're here to help. - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Bo Swanbeck
September 16, 2024
5
out of
5
rating by Bo Swanbeck
"Nathan was most helpful... made it easy and helped saved money.. answered all my questions.."
We responded:
"Bo, thank you for your wonderful review! I'm glad Nathan was able to assist you effectively and help you save money. It's great to know he answered all your questions and made the process easy. If you have any further needs or questions, our office is here to help. - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Whatever Else
September 9, 2024
1
out of
5
rating by Whatever Else
"if I could leave 0 stars, that would be more appropriate. WARNING! State Farm will throw you under the bus! We have been with State Farm since the 1990's at Carla Gerhardt's location in Monroe. When she retired, this branch took over. We recently returned from our vacation and I was finishing the laundry; the last load gave us the problem; the water inlet sensor malfunctioned and the water kept coming. I turned off the machine( a 4 year old LG) to no avail, I had to turn off the water line which was the only way to stop the flow. Needless to say, we had a great deal of water that ended up ruining the carpeting and went under the floor boards. We cleaned it up with our shop vac as best we could. Then we contacted State Farm and ended up filing a claim. The appraisal was over $8,000 but State Farm could only give us $3000. CAVEAT EMPTOR! Buyer beware. Who knows what Tom was doing, we never heard from him. If this had been Carla's office, we would have been taken care of."
We responded:
"I'm truly sorry to hear about your recent experience and the frustration it has caused. We take these matters seriously and want to make sure your claim was handled properly. While policy limits can sometimes affect payouts, I understand your concerns and would like to personally review your situation to see how we can help. Please reach out to me directly, and I'll do my best to address this for you correctly. - Tom Donovan, State Farm"
Steven Schultz
September 6, 2024
5
out of
5
rating by Steven Schultz
"Straight forward fast"
We responded:
"Steven, thank you very much for the 5 star review. I’m glad you found our office to be straight forward and fast. - Tom Donovan State Farm Agent Lambertville, Mi"
Allison Boggs
September 5, 2024
5
out of
5
rating by Allison Boggs
"After years of having Progressive, I knew I needed to “shop around” for different auto insurance. I was lucky enough to have come across Tom Donovan as my new agent. Besides all the money I have saved each month (and I honestly mean that!), the customer service alone is enough to reassure me that I absolutely made the right decision."
We responded:
"Allison, thank you for your wonderful review! I'm glad you found our customer service reassuring and that we could help you save money each month. It's great to know you feel confident in your decision to switch to our office. If you ever have any questions or need further assistance, we're here to help. - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Nathan
August 2, 2024
5
out of
5
rating by Nathan
"Great staff, they provide a caring and helpful environment."
We responded:
"Nathan, thank you very much for the 5 star review! We care about all of our customers by providing great insurance recommendations. Tom Donovan State Farm Agent Lambertville, Michigan "
Caden Foster
July 28, 2024
5
out of
5
rating by Caden Foster
"Stephanie was very helpful!"
We responded:
"Hi Caden! Thanks for the awesome review! I'm glad Stephanie could help you out! If you need anything else, feel free to reach out. - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Nicholas Flahie
April 3, 2024
5
out of
5
rating by Nicholas Flahie
"I've been with multiple state farm agencies over the last 25 years, Tom's is by far the best! Wouldn't ever go anywhere else again!"
We responded:
"Nicholas, your loyalty and kind words mean the world to us! I'm thrilled to hear that you've found our agency to be the best after 25 years of experience with State Farm. Thank you for choosing us! - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Thy Spoken Word
March 26, 2024
5
out of
5
rating by Thy Spoken Word
"Sara is so Great! She was professional and polite she was so knowledgeable and helped me get things I needed at a very affordable price. I love it here at State Farm"
We responded:
"Thank you so much for the five star review! We appreciate doing business with you. Sara does a great job saving a lot of people money on the car insurance!- Tom"
Karla McCarty
March 13, 2024
5
out of
5
rating by Karla McCarty
"Omg Chad was so great. We spoke about changing companies and he said that he needed to get back with me either that night or the next day. He did exactly that! And saved me almost $300 a month. So happy!"
We responded:
"Karla, we are thrilled to hear about your positive experience with Chad and our office. Saving you almost $300 a month is fantastic news, and we are grateful for the opportunity to assist you in finding the right insurance coverage. Thank you for choosing us to help protect what matters most to you! - Tom Donovan - State Farm Insurance Agent, Lambertville, MI"
Tony
February 23, 2024
5
out of
5
rating by Tony
"I had the pleasure of dealing with dawn today.She really took the time to take care of my issues and also go the extra mile to save me some extra money."
We responded:
"Tony, thank you for the 5 star review. Dawn does a great job with our customers in helping save them some money! - Tom"
3had0w
February 20, 2024
5
out of
5
rating by 3had0w
"Good man, showed me a lower-cost plan. Recommend"
We responded:
"Thank you very much for the 5 star review. We appreciate your business! - Tom"
Angela Balla
February 16, 2024
5
out of
5
rating by Angela Balla
"Tom Donovan’s office is the best. One of his staff members, Stephanie is a true asset to the team there."
We responded:
"Angela, thank you for the 5 star review. Stephanie does a great job with all of our clients! - Tom"
Lexi Leis
February 16, 2024
5
out of
5
rating by Lexi Leis
"Sara is amazing, high recommend! She was so helpful & informational. Answered all my questions."
We responded:
"Lexi, thank you for the 5 star review! Sara does a great job of answering all of our clients questions! - Tom"
Kim Tourner
February 16, 2024
5
out of
5
rating by Kim Tourner
"Sara was amazing! She was able to answer all my questions and made me feel comfortable with the process."
We responded:
"Kim, thanks for taking the time to leave us a 5 star review. We want to make sure all of our customers are comfortable with their insurance plans and Sara does a great job of that! - Tom"
Cynthia C. Ward
February 16, 2024
5
out of
5
rating by Cynthia C. Ward
"I am a new client. Sara Hovick was very knowledgeable in setting me up with a new policy that worked for my needs. Very happy working with her and the agency. Excellent customer service."
We responded:
"Cynthia, thank you for the 5 star review! We strive to provide all of our customer great service and Sara does a great job of that! - Tom"
Ilion Troy
February 16, 2024
5
out of
5
rating by Ilion Troy
"I purchased an insurance policy through Sara Hovick; she was friendly, knowledgeable and made this a super easy process! Thank you for your help!"
We responded:
"Thank you very much for the 5 star review! We strive to to make the process of getting insurance easy for all consumers. Sara is friendly and very knowledgeable. Thanks again- Tom"
Dan Lopez
February 16, 2024
5
out of
5
rating by Dan Lopez
"Sara was extremely helpful in setting up my policies. Highly recommend going through this agent for any of your insurance needs"
We responded:
"Dan, thank you for the 5 star review. Sara does a great job with all of our customers insurance needs! -Tom"
Brian Allen
February 14, 2024
5
out of
5
rating by Brian Allen
"Chad from State farm Tom Donovan's office did an excellent job helping me get my drive safe and save going. Thanks Chad."
We responded:
"Thank you, Brian! We appreciate the positive review. We're so glad to be your good neighbor! "
Jozzy Paige
February 14, 2024
5
out of
5
rating by Jozzy Paige
"I have had the best experience with Sara!! She has always been very helpful and put me and my families needs as a priority on our policy. She helped me figure out a situation and does everything in her power to make sure we have the best coverage that fits our needs. She is the best and the only agent I want to talk to in the office! Thank you Sara for the best service!!"
We responded:
"Jozzy, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Jenna Louise
January 16, 2024
5
out of
5
rating by Jenna Louise
"State farm has exceeded my expectations. They have been responsive ensuring I received the best service. I'm so glad Dawn referred me to roadside service for a very affordable price. They towed my car and payed for a Lyft driver to take me where I needed to go. Saved the day. Thank you, state farm! Thank you, Dawn and Tom."
We responded:
"Hi Jenna! We’re thrilled to hear how Dawn was able to help you with your towing and emergency needs. She is a key part of our team, and we value your feedback on how well she was able to help you during this time. Thank you for choosing us as your coverage provider, we value you for letting us be your good neighbor!"